The entire process of car purchase service

Phase 1: Confirm Requirements

1. Determine demand (buyer)
You need to determine the desired car model (FAW Toyota Coaster, Toyota Coaster, Toyota Sea Lion, Hongqi Guoyue, etc.).
The type of vehicle energy you need, body length, left-hand or right-hand drive, vehicle language system, seating capacity, personal customization requirements, etc.

2. Qualification preparation (our side)
Our company has the import and export operation rights for the above vehicles, as well as necessary qualification documents such as vehicle export license, 3C certification, Gulf certification, EU certification, etc. If you need new product qualifications, please inform us in a timely manner.

Phase 2: Online Inquiry

1. Understand our company's products
You can learn more about vehicle information through our company's official website, Facebook, YouTube, Instagram, TikTok, Twitter, VKontakte and other platforms.
2. Inquiry processing
• Receive customer inquiries (contact us), provide vehicle model parameters, quotation, FOB/CIF (offshore/onshore) price solutions.
Send our company's product catalog, vehicle configuration list, promotional videos, actual vehicle photos, manufacturer photos, production processes, etc.

Stage 3: Business Negotiation and Contract Signing

1. Price and terms negotiation
Determine the trade pricing method (such as FOB, CIF, DDP).
Negotiate payment methods (T/T, L/C, D/P, etc.).
2. Contract signing
Sign a formal foreign trade sales contract.
• Clearly define terms such as delivery time, vehicle configuration, quality standards, and after-sales support.

Stage 4: Production and Procurement Execution

1. Order placement
Place an order to the production workshop according to the contract.
2. Production follow-up
Track production progress, process quality inspection, and ensure timely and quality delivery.
Arrange pre factory quality control (PQC) to ensure compliance with export standards.

Stage 5: Export Customs Declaration and Logistics Transportation

1. Vehicle preparation
Clean, take photos, code, and add oil that is suitable for the local climate.
Multi language nameplates.
2. Export customs declaration
Prepare customs declaration, invoice, packing list, and bill of lading.
• Handle export tax refund related procedures.
3. Logistics arrangement
Booking shipping by sea/rail/land.
• Purchase international transportation insurance.
Track ship/flight movements and provide logistics tracking information.

Phase 6: Destination Port Customs Clearance and Delivery

1. Customs clearance support
Assist clients in preparing customs clearance documents (such as CO, CIQ, certificate of origin, etc.).
Provide translated documents and technical materials.
2. Vehicle delivery
The customer picks up the goods and completes the handover procedures.
Provide localized training (such as vehicle operation and maintenance instructions).

Stage 7: After sales support and customer maintenance

1. After sales service
Provide spare parts supply, technical support, and remote diagnosis.
2. Customer follow-up
Regular follow-up visits to collect feedback.
Handling complaints and quality claims.

Phase 8: Compliance and Continuous Optimization

1. Compliance management
Ensure compliance with environmental, safety, recall, and other regulations in the target country.
2. Process optimization
Review the execution status of orders, optimize quotation, logistics, and service processes.